Job Details
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Job Description
- Developing a solid and trusting relationship between major key clients and the company.
- Resolving key client issues and complaints.
- Developing a complete understanding of key account needs.
- Receiving the orders from the clients and apply it on the ERP system.
- Anticipating key account changes and improvements.
- Managing communications between key clients and internal teams.
- Managing account team assigned to each client.
- Strategic planning to improve client results.
- Negotiating contracts with the client and establishing a timeline of performance.
- Establishing and overseeing internal budgets with the company and external budgets with the client.
- Collaborating with the sales team to maximize profit and achieving their targets.
- Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders.
- Meeting all client needs and deliverables according to proposed timelines.
- Analyzing client data to provide customer relationship management.
- Expanding relationships and bringing in new clients.
- Issue a promotion calendar for each account, following up and evaluating the results.
Job Requirements
- Proven work experience as a Strategic account manager or Key account manager
- Solid sales experience in B2B environment
- Hands-on experience with CRM software and Account management systems
- Understanding of sales performance metrics
- An ability to address customer requests in a timely manner
- Excellent communication and interpersonal skills with an aptitude for building strong client relationships
- perfect English skills
- Strong negotiation skills with a problem-solving attitude
- BSc degree in Sales, Business Administration or a relevant field.
