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IT Help Desk Admin - Alexandria

Caduceus Lane
Alexandria, Egypt
Posted 3 years ago
119Applicants for1 open position
  • 25Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

Main Duties and Responsibilities

  • Serve as the first point of contact for all stakeholders who are seeking technical assistance.
  • Determine the best solution based on the issue and details.
  • Direct unresolved issues to the next level of support personnel or Escalate to higher management.
  • Provide accurate information on IT products or services.
  • Record events and problems and their resolution in logs.
  • Identify and suggest possible improvements on procedures
  • Diagnose & resolve technical Hardware & software problems
  • Manage & troubleshooting end users equipment (printers, computers, scanners, Smartboards, data show).
  • Installing and configuring hardware, operating systems and applications.
  • Systems troubleshooting, Network problems, Diagnosing and solving hardware or software faults.
  • Monitor and maintain computer systems and networks.
  • Handle the roll-out of new applications.
  • Create new users accounts and profiles through the active directory.
  • Perform other related duties as assigned.
  • Ensure that the server is working properly and manage any issues that might arise.
  • Handing out & receiving laptops, computers and printers in the organization from/to employees.

Job Requirements

Skills And Experience

  • Proven experience as a help desk not less than +3 years of experience preferred in the IT industry

Experience:

Experience with:

  • All Adobe Programs (Installation and Configuration).
  • Auto Desk Programs (Installation and Configuration).
  • Network Support.
  • Hardware Support (PCs and Laptops).
  • Support in Domain Environment.

Skills:

  • Good understanding of computer systems, mobile devices and other tech products
  • A+ & N+ courses holder.
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered

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