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Account Director

Akhtaboot Group
New Cairo, Cairo
Posted 10 months ago
65Applicants for1 open position
  • 7Viewed
  • 3In Consideration
  • 0Not Selected
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Job Details

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Job Description

  • Plan budgets and activities for account management inside the company
  • Set up goals and objectives for all the account managers staff
  • Provide feedback and counsel to account managers staff to meet their objectives
  • Conduct performance evaluation using KPIs
  • Serve as the point of contact for the client in any conflict between the account manager 
  • Understand client requirements and needs to offer suitable solutions and generate new business
  • Ensure the timely delivery of calendars and services to clients
  • Resolve issues to maintain and strengthen customer trust
  • Read reports of subordinates and communicate overall progress to the Managing Director.
  • Covering all the Account managers when they are in a vacation in terms of meetings, shoots and communication 
  • Responsible for the new accounts distribution on the active account managers and conducting a workforce plan incase if requesting a new hire.
  • Taking a lead in clients’ marketing and advertising strategies
  • Leading a team to provide the utmost level of client service
  • Liaising with clients at a senior level on a day-to-day basis
  • Promoting the expansion of business with existing clients
  • Completing projects to a specific schedule and within an agreed budget
  • Using your skills to push clients, and the agency, creatively and strategically
  • Prepare long-term and short-term goals and account objectives
  • Build trust and long-term relationships with clients
  • Manage records of sales, revenue, and other important data
  • Motivate team members to exceed expected goals
  • Estimate and establish cost parameters, budgets, campaigns, and potential ROI
  • Supervise account management and strategies
  • Evaluate employee performance and review employee goals
  • Encourage account manager and officers to bring in new clients
  • Develop and implement strategic sales quotas
  • Learn new product and services features and benefits
  • Provide professional after-sales support
  • Respond to complaints and manage issues to ensure customer success and satisfaction

Job Requirements

  • Proven experience as an account director or similar position
  • BSc/BA in business administration, sales or relevant field
  • Demonstrable experience in negotiation and meeting client requirements
  • Solid understanding of budgeting and reporting on progress
  • Knowledge of performance evaluation techniques and metrics
  • Working knowledge of MS Office and/or relevant software (e.g. Salesforce)
  • Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
  • Outstanding organizational and leadership skills
  • A background in advertising, design or marketing
  • The ability to plan and strategies at a senior level
  • A persuasive and confident approach to creative projects
  • Excellent written and oral communication skills
  • Effective team management capabilities
  • A keen attention to detail and budgetary restraints
  • Full awareness of creative processes and techniques – including digital platforms
  • Up to date on latest industry trends; able to articulate trends and potential clearly and confidently
  • Organized and able to create multiple timelines, budgets, and schedules
  • Strong knowledge of clientele and superior customer service skills
  • Encouraging to team and staff; able to mentor and lead
  • Able to analyze problems and strategize for better solutions
  • Able to multitask, prioritize, and manage time efficiently
  • Solid negotiation skills and ability to build strong interpersonal relationships with clients and management

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