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Inbound Customer Service Representative ( Alex )

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Bab Sharq, Alexandria
Posted 2 years ago
453Applicants for1 open position
  • 413Viewed
  • 42In Consideration
  • 74Not Selected
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Job Details

Experience Needed:
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Education Level:
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Skills And Tools:

Job Description

  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Opens customer accounts by recording account information.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem
  • Recommends potential services to management by collecting customer information and analyzing customer needs.
  • Prepares service reports by collecting and analyzing customer information.
  • Contributes to team effort by accomplishing related results as needed.

Job Requirements

  • Customer Service
  • Product Knowledge
  • Quality Focus
  • Problem Solving,
  • Market Knowledge
  • Documentation Skills,
  • Listening and Phone Skills
  • Data analysis
  • Multi-tasking

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