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Call Center Agent

Mahgoub Group
Nasr City, Cairo
Posted 3 years ago
226Applicants for1 open position
  • 111Viewed
  • 20In Consideration
  • 1Not Selected
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Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
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Skills And Tools:

Job Description

  • Manage inbound and outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers
  • Keep records of all conversations in our call center database in a comprehensible way
  • Ensure adherence to policies for attendance, established procedures etc
  • Ensure customer satisfaction during each call

Job Requirements

  • Bachelor Degree
  • Very good communication skills
  • Good English

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