Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Manage inbound and outbound calls in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers
- Keep records of all conversations in our call center database in a comprehensible way
- Ensure adherence to policies for attendance, established procedures etc
- Ensure customer satisfaction during each call
Job Requirements
- Bachelor Degree
- Very good communication skills
- Good English