Network Support Engineer (Global Multinational IT Company)

Network Support Engineer
We are now looking for an experienced Ethernet switch software support engineer for our Enterprise Experience team. This individual will have a proven grasp of network engineering and Linux, who also can triage customer network issues, resolve customer problems and maintain phenomenal customer relationships. This highly technical Enterprise Technical Support Engineer will not only be providing critical support to our enterprise customers, they will also have the chance to create improvements and tools for Ethernet switch systems including Mellanox Spectrum, Cumulus Linux, SONIC, Mellanox Onyx, and potentially other Enterprise related network software.
The ideal candidate will work closely with our largest customers. If you have a real passion for technology, and you are interested in an impactful role that helps customers and where you can contribute at all different levels, this may be a superb position for you.

What you'll be doing:

• Work with our Enterprise customers and internal users to improve the availability, reliability, and overall experience of working with our enterprise technologies
• Own and drive customer issues with Ethernet switches from inception to resolution
• Actively work with customers and develop internal relationships that use our's internal expertise
• Bring independent analysis, communication, and problem-solving to customer experience
• Collaborate with engineering to document, recreate and solve issues
• Author and incorporate technical solutions into our knowledge base
• Develop software tools to support Enterprise Service offerings including, but not limited to Ethernet Switch software systems such as Cumulus Linux, SONIC and Onyx
• Regular on call shifts - including weekends and holidays - will be required on a rotational basis, based on your schedule and availability

What We Need to See

• Linux knowledge - RHCSA / LPIC-1 level knowledge
• Comfort with the bash command line
• Basic system administration skills - service manipulation, file(system) management, package management
• Debian/Ubuntu exposure a plus
• Networking knowledge - CCNP level knowledge
• Network fundamentals - IP subnetting, DHCP, DNS, ipv6, ARP, bridging, layer 1 troubleshooting, bonding with LACP
• L2 technologies - VLAN/802.1q trunking concepts, STP, MLAG
• L3 technologies - general routing - BGP, OSPF, route redistribution
• Overlay technologies - notably VxLAN is a plus
• Proven problem solving / technical troubleshooting
• Professional communication fluency in English, both verbal and written
• 3+ Years of experience in the related roles

Ways to Stand Out in a Crowd

• Background with Open Network products such as Mellanox switches, Cumulus Linux, Mellanox Onyx, or SONIC network operating systems
• Experience as a networking support escalation team member for large enterprise/service provider customers at a company that produces network devices such as switches and routers
• Linux and Networking Certifications such as CCONP, CCIE, RHCE
• Experience developing with C, and contributions to networking related open source projects such as Free Range Routing (FRR)