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Senior IT

Advansys for Trading & Contracting
Cairo, Egypt
Posted 2 months ago
96Applicants for1 open position
  • 27Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

Experience Needed:
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Job Description

  • Creates and maintains documentation as it relates to system configurations, mapping, processes, and service records;
  • Provides guidance and solves escalated issues for IT Specialists on the team;
  • Monitor network performance and troubleshoot problem areas as needed;
  • Collaborate with local management and department leaders to assess near and long-term technology needs;
  • Supports preparations and user acceptance testing required for infrastructure projects and enhancements;
  • Analyzes the effectiveness and efficiency of existing systems; develops and implements strategies for improving or further leveraging these systems;
  • Performs other duties as assigned;
  • Collaborates with end users to prepare for Audit and SOX compliance;
  • Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems;
  • Implement and maintain policies, procedures, and associated training plans for network administration, usage, and disaster recovery.

Job Requirements

  • Experience as a Customer Support Specialist or similar CS role
  • Familiarity with our industry is a plus
  • Experience using help desk software and remote support tools
  • Understanding of how CRM systems work
  • Excellent communication and problem-solving skills
  • Multi-tasking abilities
  • Patience when handling tough cases
  • BSc in Information Technology or relevant diploma

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