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After Sales Service Coordinator - Cairo

Ideal Standard International Egypt - Nasr City, CairoPosted 2 months ago
55Applicants for1 open position
  • 55Viewed
  • 3In Consideration
  • 8Not Selected
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Job Details

Experience Needed:
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Job Description

  • Receive customers’ complaints and inquiries via email and coordinate with assigned team member to respond/ follow up.
  • Follow up customer’s complaints and inquiries with the assigned branches until resolution.
  • Follow up schedules and update technicians with any canceled appointments.
  • Maintain an organized geographic work schedule for technicians.
  • Daily schedule review to maintain an organized schedule log, highlighting completed and pending job orders.
  • Maintain an organized archive of all job orders and related documents, in hard and soft copy forms.
  • Perform additional duties as communicated and assigned.

Job Requirements

  • Bachelor’s Degree in Business Administration or relevant field
  • 1- 3 years of experience in the field of customer service
  • Very Good English language
  • Excellent communication skills
  • Excellent Organizational skills
  • Excellent Computer skills
  • Ability to work in a team
  • Ability to deal with different personalities
  • Gender: Male

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JobsCustomer Service/SupportAfter Sales Service Coordinator - Cairo