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Job Description
What you will do
- Day-to-day monitoring of the system, network, application and service alerts and providing first level of support on rotating shifts (24/7)
- Respond to alerts by verifying, determining the cause and resolving or escalating as necessary
- Record of all incidents and alerts into an incident log based on defined standards. Ensure all logs contain clear problem descriptions, resolutions and all activities carried out during the resolution of the problem
- Perform health checks and quality checks procedures to the system in order to verify operational excellence
- Serve as liaison between various support groups during system outages, and work with third-party vendors or service providers to remediate outage issues
- Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing
- Demonstrate hands-on experience of relational databases, application servers, web servers, VMware and Linux environments
- Work with case management tools and monitoring tools
Job Requirements
What you will bring
- Availability to be on a rotating schedule (shifts)
- 2 years experience in Technical Support/Network Operations Center
- Good skills in Network Systems
- Good knowledge of Linux and RDBMS
- Good monitoring and analytical skills
- Good written and verbal communication skills
- Passion for learning new technologies and eagerness to collaborate with other creative minds
- Pro-activeness, accountability, and results orientation
- Diligence and attention to detail are also key skills along with the ability to multi-task and prioritize work appropriately
- Ability to handle multiple clients, multiple team members, and priorities with confidence
- Flexible, eager, ambitious, and adaptable to change
- Excellent judgment, organizational and problem-solving skills
