Job Details
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Job Description
Key Responsibility:
- Serve as a point of contact for donor affairs in the donation center.
- Coordinate and organize the donor journey inside the donation center
- Donor Center CRM champion: approve & follow up on appointments, generated leads, announcements and reminders.
- Oversee the implementation of Donor retention and loyalty programs within the donation center.
- Follow up on generated leads from the landing page: contacting leads and keep appointments.
- Coordinate and follow up with the call center for leads conversion, donors enquires and complaints.
- Send daily reminders for regular donors (next donation date).
- Track and follow up donors complaints.
- Conduct and analyze Donor satisfaction surveys.
- Coordinate the donor journey inside the Donation Center for time and efficiency.
- Keep the Donor Center appointments calendar updated.
- Proactively anticipate obstacles and propose solutions for better donor service.
Job Requirements
Academic experience required:
- Bachelor s Degree in related fields
Professional experience required:
- Typically requires a minimum of 3 years of related experience in customer service.
- requires a sales and tele sales experience.
Computing skills:
- Proficiency in all Microsoft Office applications, and CRM applications.
