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Job Description
- Diagnose, troubleshoot, and resolve system and Network issues
- Install, configure, maintain, upgrade, and support systems, networks, and software
- Test and perform upgrades and patches to installed operating systems and software
- Monitor backups and plans for installed systems
- Receive request by Internal program and solve the request by priority.
- Work on the call remotely or move to help the user physically if needed.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems as applicable.
- Provide basic network troubleshooting, when unable to resolve, escalate to second level support either inside.
- Manage service requests, software installations, new computer setup, upgrade, etc.
- Basic Hardware replacement using the available items in IT store
- Maintaining the inventory by checking and update the inventory with all computer and user's details.
Job Requirements
- Bachelor Computer Science or equivalent.
- 2-3 years of experience in a similar position.
- Knowledge of Active Directory DNS DHCP. CCNA MCSE Information security Knowledge.
- Knowledge of Microsoft Infrastructure Understanding of Network fundamentals troubleshooting. and problem-solving skills.
- Previous experience in hospitals is a preferred.
- Excellent Communication Skills.
