Job Details
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Job Description
- Greeting Students/Guests upon arrival and making them feel welcomed.
- Act as the first point of contact for guest information.
- Administering check-ins and check-outs.
- Providing front desk services to students/guests.
- Assigning rooms and taking care of administrative duties.
- Coordinating with support service and staff management to request.
- Being a source of information to guests on various matters such as GYM, transportation, lounge and restaurant advice.
- Processing all type of requests.
- Respond and take action on guest complaints and problems and make sure to find solution.
- Accommodating general and unique requests and offer support.
- Update database with all new and additional guest information.
Job Requirements
- Bachelor degree of Hotels & Tourisum, Business Administration, Commerce or related discipline.
- From 1-3 years of hotel service support or customer service experience.
- Excellent English communication skills both written and verbal.
- Excellent computer skills in a Microsoft Windows environment, with high level skills in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Knowledge of proper telephone etiquette.
- Ability to learn safety, Emergency, and Accident prevention policies and procedures.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
- Ability to work a flexible schedule, including weekends and holidays.
