Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Installing and configuring computer hardware, software, systems, networks, routers, DVRs, printers, networked copiers and scanners.
- Installing and configuring
- Windows 11 and 10.
- Antivirus.
- Office 365.
- Outlook (Creating accounts, rules, maintaining and backups).
- Graphics software (Photoshop, illustrator, AutoCAD ...)
- Monitoring and maintaining computer systems and networks.
- Ensure systems are kept up to date with patches and antivirus updates.
- Monitor and check backups and backup routines to provide security of the data held.
- Troubleshoot and resolve all technical problems related to network issues (LAN & WLAN) even over WAN.
- Follow up with ISP for Network connectivity for all our sites to ensure network availability on a 24/7 basis.
- Responding in a timely manner to service issues and requests.
- Follow up with employees to ensure the issue has been resolved.
- Report, resolve, or escalate problems and issues using the central Helpdesk system according to IT SLA procedures.
- Work with Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
- Create and detail trouble tickets and enter them into a database and correctly refer them to the appropriate team members.
- Follow standard help desk procedures in addition to logging all help desk interactions.
Job Requirements
- BS in computer science engineering or equivalent work experiences.
- Technical Understanding, Process Improvement, Data Processing, Reporting Research Results, Networking Knowledge, Presenting Technical Information, Written Communication, Operating Systems, Reporting Skills, Documentation Skills.
