Job Details
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Job Description
Based in Cairo Office, the person fulfilling the role of General Manager will be expected to undertake the following responsibilities:
- Managing the Cairo office, facilities and suppliers, overseeing the day-to-day operations.
- Monitoring staff, ensuring compliance with policies and procedures and excellence in customer service.
- Training of managerial and supervisory staff and monitoring training of administrative team.
- Performance management; establishing and monitoring objectives and key performance indicators and conducting performance reviews.
- Assisting in strategic planning; setting objectives and pathways to achieve same in conjunction with senior management team.
- Implementation and management of projects.
- Design and implementation of staff performance management and promotion processes in conjunction with HR team and Head of Finance and Operations.
- Design and implementation of staff retention and motivation initiatives.
- Implementation of staff leave policy; managing leave and ensuring sufficient cover for all teams at all times.
- Managing the recruitment process and carrying out interviews.
- Managing disciplinary and grievance processes, staff incentives and penalties.
- Monitoring reviews on various platforms; ensuring staff are submitting review requests and achieving monthly review targets.
- Aligning business requirements with IT solutions and liaising with external IT suppliers in ensuring issues are resolved as soon as possible.
- Identifying inefficiencies and designing and implementing process improvements to optimise performance and ensure scalability.
- Reviewing, designing and implementing company policies in conjunction with senior management team.
- Preparation of regular reports for senior management team.
- Management of allocated budget and resources; cost control.
- Managing complaints; ensuring complaints are investigated and responded to in accordance with the company complaints policy.
- Design and research of new service pathways, managing implementation, and monitoring financial performance.
- Monitoring service key performance indicators.
- Growing the business of LIPS Egypt, promoting year-on-year growth.
- Any other duties as reasonably identified by the senior management team.
Job Requirements
- Proven experience as a General Manager not less than 5 years in a GM position or similar executive role
- Experience in, and in-depth knowledge of, management of business processes and functions (HR, IT, Operations, etc.)
- Experience in strategic planning
- Strong analytical ability
- Excellent communication skills with fluent English
- Outstanding organizational and leadership skills
- Problem-solver; providing proactive and effective solutions to issues, such as staff conflicts, decline in profits, loss of business to competitors, etc.
- BSc/BA in Business or relevant field required; MSc/MA is a plus
