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Job Description
- Responsible to answer all inquiries ensuring that every customer is served in an efficient, thorough, and courteous manner.
- Responsible to ensure all required tasks are completed accurately and within given time frames.
- Completing calls & emails in a manner that maintains quality and quantity.
- Handling daily correspondence. Responds to inquiries and makes reservations if needed.
- Performing inbound and outbound calls to assist the customer with past, current, and future bookings.
- Building close working relationships with clients and suppliers.
- Handling LOH customer remarks.
- Checking pending folders and update premier agents on daily basis.
- Identifying and escalating issues for resolution.
- Dealing with occurring travel problems, complaints, and refunds.
- Coordinating with Sourcing & hotels and TPS to solve on spot issues.
- Handling DC & TPS Book out’s, Relocation with coordination of BDM’s
- Notifying agencies in event of wrong rate or availability issue.
- Reporting customer concerns and any system issues to management & team.
- Handling offline requests.
- Attending departmental meeting and training when requested.
- Handling additional responsibilities as and when delegated by the Management.
- Maintaining the strategic operations goals and achieve targets.
Job Requirements
- Experience in customer service.
- Fluent in communicating using the English Language (Verbal and Written), additional languages such as Spanish, Turkish is a plus.
- Experience with an online booking system is a plus.
- Experience in the Travel or hospitality (Hotel) industry is a plus.
- Ability to use MS Office applications including Excel, Word, Outlook etc.
- Must have at least 10mbps internet connection as we are currently working from home.
