Supply & Performance Specialist

About the role:

Responsible for the whole courier lifetime with MRSOOL, from supply process through all channels to performance and success rate.

What will you do?

• Validate all documents processed on the application during courier's submission.
• Check & Review all orders for couriers to maintain a smooth bonus application.
• Responsible to coach, training, documenting all the training processes for the couriers.
• Monitor the activity level of couriers through incentives by designing different schemes on regular basis to make sure that we are maintaining a healthy supply during the time of need and measuring the impact and growth achieved through those schemes.
• Coordinate with the finance department and the bank to ensure that couriers receive the right amount of incentives.
• Build up activities and engagements to understand courier behavior and how our brand is perceived.
• Monitor the quality standards of MRSOOL and ensure that all tickets are closed efficiently and effectively.
• Hire new suppliers/ambassadors, track suppliers' performance and react upon it, couriers Hijacking, deal with social media leads.
• Assess suppliers/ambassador incentive scheme, propose a new incentive scheme when needed, propose a rewarding program for suppliers when needed.
• Prepare couriers' payment sheet twice a week and sent it to the Finance team, settle couriers' accounts who pay their due payments, troubleshoot couriers’ payments through their CIB wallet.
• Analyze couriers' performance, set plans to raise courier’s performance, track daily supply figures.
• Analyze couriers' churn rate and set plans to reduce it.
• Maintain all related tasks assigned by the direct manager.