Loyalty Manager

BUSINESS INTRODUCTION
Majid Al Futtaim Holding is the leading shopping mall, retail, communities, entertainment developer and operator in the Middle East, North Africa, and Central Asia regions. With over 48,000 people, revenues of over US$ 11 Billion, and operations in 18 countries. Some of the iconic brands we carry include Mall of the Emirates, Carrefour, All Saints, Lego, City Center, Abercrombie & Fitch, & Vox Cinemas. We believe in making Great Moments for Everyone, Every day.

JOB TITLE
Loyalty Associate Manager | Retail | Egypt Head Office

ROLE SUMMARY
Loyalty Associate Manager is responsible for implementing and optimising the loyalty programme within the assigned country. The role holder is also responsible for handling operational issues related to the existing loyalty programmes within the country and supporting relevant initiatives.

ROLE PROFILE

• Collaborate with internal stakeholders to define the objectives of the loyalty programmes based on an understanding of consumer needs, the competitive landscape, and the internal and external environment.
• Negotiate with third parties to bring the correct partnerships to the loyalty programme for an effective and attractive retention mechanic at the country level.
• Develop reports on existing loyalty programmes and implement necessary actions for improvement or discontinuation of programmes.
• Monitor the key performance indicators (KPIs) based on the programme objectives for monitoring the progress of the loyalty program's effectiveness.
• Support the development of compelling loyalty programmes in collaboration with the Corporate Head Office for the acquisition of new customers and the retention of existing customers.
• Coordinate with the customer intelligence function to understand key customer insights.
• Manage day-to-day operational and implementation activities that include but are not limited to resolving system or billing issues related to all customer loyalty initiatives.
• Review all reports prepared and prepare periodic reports with respect to the loyalty function activities.

REQUIREMENTS

• Bachelor’s degree in business administration or any relevant field of study.
• 3-5 years of experience in a similar position.
• Strong communication and negotiation skills.
• Full professional proficiency level of English.
• Strong analytical and technical skills.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work from any country in the world for 30 days a year.
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.