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German Customer Service Representative - (German Speaker)

Majorel Egypt
Mandara, Alexandria
Posted 2 years ago
54Applicants for50 open positions
  • 49Viewed
  • 0In Consideration
  • 3Not Selected
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Job Details

Experience Needed:
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Job Description

  • Answer incoming calls and respond to customer’s emails.
  • Management and resolve customer complaints
  • Provide product and service information to customer.
  • Assisting customers with solutions, counselling, and information about the company’s policy and services.
  • Promote the company and services with a positive attitude and knowledge.
  • Document all call information according to standard operating procedures
  • Follow up customer calls where necessary
  • Other duties as assigned

Job Requirements

  • Fluency in German is a Must.
  • Intermediate written and verbal communication skills in English (B1).
  • Excellent communication skills.
  • Ability to multi-task.
  • Organized and detail-oriented.
  • Critical thinking.
  • Team Player.
  • Customer Oriented and high level of problem-solving skills.
  • Basic Usage of MS office applications (Excel, word & outlook).

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