Technical Support Agent
Tafeal -
Cairo, EgyptPosted 3 years ago53Applicants for1 open position
- 53Viewed
- 0In Consideration
- 1Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
Responsibilities and Duties:
- Provide daily support to users of our cloud-based systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
- Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
- Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management or repair personnel.
- Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
- Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
- Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
- Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
- Communication Channels are Phone, Email and WhatsApp
Job Requirements
Qualifications:
- Diploma or bachelor’s degree in IT
- Willingness to learn through on-the-job training.
- Strong communication skills and ability to remain calm and professional in all circumstances.
- Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.