Browse Jobs
For Employers
Post JobLog inGet Started

Technical Support Agent

Tafeal
Cairo, Egypt
Posted 3 years ago
53Applicants for1 open position
  • 53Viewed
  • 0In Consideration
  • 1Not Selected
Search other opportunities

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

Responsibilities and Duties:

  • Provide daily support to users of our cloud-based systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation.
  • Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
  • Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of management or repair personnel.
  • Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information.
  • Develop training manuals and troubleshooting procedures to help both support personnel and end users interact properly with hardware and software.
  • Collaborate with technical staff and clients to establish goals and objectives for system improvements and upgrades.
  • Create and implement new processes to improve efficiency and customer satisfaction while reducing costs.
  • Communication Channels are Phone, Email and WhatsApp

Job Requirements

Qualifications:

  • Diploma or bachelor’s degree in IT 
  • Willingness to learn through on-the-job training.
  • Strong communication skills and ability to remain calm and professional in all circumstances.
  • Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.

Featured Jobs

  • IT Support Executive - New Menia, Minya10 days ago
    Logo
  • Oracle Technical Consultant - Alexandria, Egypt1 month ago
    Logo
  • Senior MS Dynamics 365 CRM Fun... - Riyadh, Saudi Arabia1 month ago
    Logo

Similar Jobs

Search other opportunities
JobsInstallation/Maintenance/RepairTechnical Support Agent