Customer Success Specialist

We are looking for Customer Success Specialist with a great understanding to the employment market. He/She will be responsible a wide range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding, and training clients, and minimizing churn. 

As a Customer Success Specialist , You should also be able to provide insights to our client on recent business trends and improve customer experience through product support and tailored solutions

Main Duties 

• Develops a customer relationship that promotes product or solution usage, retention, loyalty, and customer satisfaction.
• Acts as a point of contact between the client and other internal teams in regard to the clients’ feedback.
• Follows up with the clients on the vacancies’ status and follows/optimizes the workflow to adhere to the needed KPIs, targets, and ensure customer satisfaction.
• Work with customers to ensure they are leveraging effectively and finding value in our services
• Work closely with Sales team and other Technical teams to ensure an exceptional customer experience
• Maintain a revenue base by managing account retention and renewal with the assistance from the sales team
• Drive upgrade revenue through increased product adoption and increased usage