Business Development Team Leader

Lead the team to achieve the set objectives through coaching, motivation, development, and performance improvement to provide an efficient service to a specific account.

• Motivating staff to achieve performance targets through creating a fair and healthy workplace. Developing employees in every contact point, and ensuring they are following the required structure for the interactions that ensure high-quality performance.
• Coach, develop, motivate, monitor, and follow up on team members’ performance, quality, and adherence for improving productivity and skills to ensure people's development and high performance.
• Monitor agent and team performance, quality, and adherence, and take appropriate actions to improve team achievements.
• Supervise workforce management on the team level, problem resolution, and recommending corrective actions to ensure optimum performance, quality, and adherence.
• Respond to customer questions when escalated through communication means to ensure customer satisfaction.
• Analyze and evaluate team results and communicate issues, with the concerned interface via the proper communication way to ensure the enhancement of the team operation workflow and customer satisfaction.
• Manage employees HR related inquiries and actions through the HR management system to ensure accurate employee records.
• Create departmental-related reports on a periodic basis through tracking, measuring, and monitoring department performance to make decisions on improvement opportunities.