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Job Description
- • Follow up the complaints with management till resolving it and to ensure providing customer with appropriate feedbacks within a strict time limit.
- • Assists in initiating ongoing new activities to keep having healthy environment for patients.
- • Submits daily & weekly patient experience reports
- • Sending a welcoming messages to VIP entrance patients.
- • Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up.
- • Making daily rounds in hospital departments (ICU, CCU, inpatients) to submit and provide a daily round reports which includes patient experience, number of complains and any unresolved complain.
- • Sending rounds reports with bed numbers and nursing ratio
- • Handling the DAMA cases.
- • Assists in collecting data about patient care problems, prepares reports, analyzes trends, and reports information to appropriate departments for action.
- • Interacts with patients/families/customers and utilizes feedback to improve and reinforce satisfaction.
- • Continuously improve patient experience measurements for improved outcomes.
Job Requirements
- • Bachelor's degree in Pharmaceutical science is a must
- • Max age: 30
- • Excellent communication and presentation skills
- • Maadi residents or nearby areas are welcomed to apply
- • Good command of MS Office
- • Excellent command of both written and spoken in English
- • Strong Handling skills