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Patient Experience Specialist

Andalusia Group
Maadi, Cairo
Posted 1 year ago
148Applicants for1 open position
  • 39Viewed
  • 10In Consideration
  • 14Not Selected
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Job Details

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Job Description

  • • Follow up the complaints with management till resolving it and to ensure providing customer with appropriate feedbacks within a strict time limit.
     
  • • Assists in initiating ongoing new activities to keep having healthy environment for patients.
     
  • • Submits daily & weekly patient experience reports
     
  • • Sending a welcoming messages to VIP entrance patients.
     
  • • Sending report for cash and credit patients with doctor name and required procedures or service to be sent to the call center for follow up.
     
  • • Making daily rounds in hospital departments (ICU, CCU, inpatients) to submit and provide a daily round reports which includes patient experience, number of complains and any unresolved complain.
     
  • • Sending rounds reports with bed numbers and nursing ratio
     
  • • Handling the DAMA cases.
     
  • • Assists in collecting data about patient care problems, prepares reports, analyzes trends, and reports information to appropriate departments for action.
     
  • • Interacts with patients/families/customers and utilizes feedback to improve and reinforce satisfaction.
     
  • • Continuously improve patient experience measurements for improved outcomes.
     

Job Requirements

  • • Bachelor's degree in Pharmaceutical science is a must
     
  • • Max age: 30
     
  • • Excellent communication and presentation skills
     
  • • Maadi residents or nearby areas are welcomed to apply
     
  • • Good command of MS Office
     
  • • Excellent command of both written and spoken in English
     
  • • Strong Handling skills

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