Retail Operations Manager
Bakier -
Maadi, CairoPosted 2 years ago203Applicants for1 open position
- 193Viewed
- 25In Consideration
- 167Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Manage schedules ensuring adequate cover for the shop floor for customer service opening & closing times.
- Assist on recruitment, interviews, selection, training and development of new employees.
- Focus on increasing Sales, ATV and conversion to drive margin and profit and achieve targets.
- To understand daily, weekly and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team
- Ensure the retail shop is always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail KPIs
- Responsible for the induction and development of the team by providing on the job training and assessing progress, through written reviews and probations
- Train and develop the team to ensure they deliver outstanding customer service
- Reviewing the team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need
- To identify and proactively manage any poor performance issues using appropriate company policy.
- Completing and updating all retail targets and communicate to the team.
- To ensure all company policies and procedures are adhered to.
- Ensure consistent and exceptional standard of customer service in all retail locations
- To ensure outstanding presentation and visual merchandising standards are maintained at all times. Ensure the shop is tidy, clean and full at the end of the day.
- Understanding the impact that visual merchandising and balance of price points has on the customer conversion, average spend and gross profit margin results
- Ensure all staff are kept up to date on changes to products, offers and promotions.
- To reduce stock loss in store. Observes safety and security procedures. Reports any misuse or theft of stock.
- Perform Weekly store visit to each branch and weekly one to one meeting with the each store manager.
- Perform monthly SVR report for each store, communicate scores and ensure that previous month SVR has been reviewed and corrective actions has been taken.
- Plan products move between stores and take necessary actions to ensure high stock turn rate.
- Communicate with purchasing department all required replenishment and ensure products reaches stores on time.
- Prepare and present weekly & monthly detailed retail report to Sales & Marketing Director.
Job Requirements
- Holds bachelor degree.
