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Job Description
| Summary |
| This position has a primary responsibility to ensure the technology platforms are operational 24x7, with primary emphasis on operation, support, system and network initiatives, along with leading the team activities to provide such services. He/She should be capable of designing and negotiating agreements as well as SLAs. On a daily basis, he/she should provide guidance and direction to the operations and support team members. Also ensuring pro-active monitoring of systems and networks performance, performs various support functions, including business continuity readiness, disaster recovery setup and drills management. |
Main Responsibilities
- SLAs setup and operability.
- Technical competencies for hardware and software selection, service/solutions design, resolving connectivity issues, and vendor escalation
- Responsible for level-1 security to protect the hardware, software, and information resources from unauthorized access, tampering, or physical damage. This includes the management of firewalls
- Strong Vendor management.
- Problem-solving: Carry out acquisition, installation, maintenance, and problem diagnosis of systems
- Accountable for IT Assets inventory and life cycle management
- Accountable for Backup and recovery as well as DR effectiveness.
- Accountable for all IT contracts (design, negotiations, etc.)
- Manage hardware maintenance activities and system tests to ensure the effectiveness of the hardware and software in use
- Provide high-quality and responsive IT infrastructure function in terms of reliability, availability, performance, and support, within defined areas of responsibility that meet agreed services levels and KPIs.
- Own Hardware and software agreement
- Responsible for managing the operation within the approved annual budget
- Strong people management
Job Requirements
- Degree: High Degree of Computer Engineering or similar background
- 10+ years of experience in a similar role
- Solid knowledge of Information Technology architecture and hardware platforms
- AWS Cloud hands-on (implementation & operation)
- Cisco DNA hands-on (implementation & operation)
- Advanced security knowledge and practice
- Excellent knowledge of technology environments, including networking, virtualization, telecommunications, systems, security and data centers
- Excellent understanding of project management principles
- Experience in building a highly resilient and fault tolerant infrastructure
- High Analytical, evaluation and problem-solving skills
- Excellent communication skills (Written and Oral)
- Effective team player
- Leadership
- Initiation & follow through
- Technical mastery
Certifications:
- PMP or Prince2
- Security
- Microsoft
- Networks
