Technical Writer

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Gain deep understanding of products and services, and translate complex information into simple, polished, engaging content.
• Create software documentation after a thorough collaboration with subject matter experts and technical staff.
• Disseminate technical information in easy-to-understand language for a non-technical audience.
• Write user-friendly content that meets the needs of target audience, turning insights into language for user success.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Write and edit technical documents such as project deliverables, reports, brochures, articles, proposals, etc.
• Write and edit procedural documentation such as user guides, manuals, etc.
• Write easy-to-understand user interface text, online help and developer guides.
• Develop and maintain a detailed repository of reference materials and templates.
• Meet with engineers, programmers, and project managers to learn about specific products or processes.
• Assess the audience needs for whom the technical and procedural documentation is intended; adjust tone and technical terms used to meet those needs and to ensure understanding.
• Plan writing processes and set timelines and deadlines.
• Conceptualize visuals based on requirements, create images and layouts, and develop illustrations and logos using design software.
• Create and edit diagrams, charts, screenshots, and other visual aids to assist readers in understanding a product or process.
• Convert complex documentation to easy language for multiple audiences.
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation.
• Prepare a broad range of marketing collateral.
• Contribute in and manage marketing campaigns.
• Develop corporate identity, advertisements, and multimedia.
• Help other writers in creating documentation.
• Perform other related duties as assigned.

Secondary Tasks and Responsibilities

• Create tutorials to help end-users use a variety of applications.
• Evaluate and analyze existing and potential content, focusing on reuse and single-sourcing opportunities, and develop innovative methods for improvement.
• Create and maintain the information architecture.
• Check all technical material for consistency and accuracy.
• Create and manage Change Control documentation and batch-related deviations.
• Determine the type of publication that will best serve the project requirements.
• Research product samples to fully understand product.
• Gather feedback from colleagues and customers to improve technical documents.
• Write documentation for internal teams such as developers and programmers.