Software Application Support Engineer
B&F Soft -
Mohandessin, GizaPosted 2 years ago38Applicants for6 open positions
- 14Viewed
- 30In Consideration
- 0Not Selected
Job Details
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Job Description
We are seeking IT Application Support Engineers who are highly motivated, dedicated and innovative to join our engineering team for:
- Compliance Solutions (Siron AML, TCR, Filtering, KYC)
- Installation and Configuration of Linux OS/WAS, windows Application server TomCat, Database server SQL and Oracle and system packages in a professional manner onsite or remotely.
General Job Description
- Troubleshoot and respond to system problems/requests by providing detailed resolutions to supported customers within the pre-determined time-frame of the contracted service level agreement.
- Solving urgent onsite customers’ issues.
- Effectively document cases clearly and concisely with actionable steps taken in the Ticket System following established procedures.
- Follow through with customers whose issues are not closed to Identify solutions to work around open issues / problems that are under investigation or pending resolution to the tickets assigned by a Team Lead or Manager.
- Manage own work performance to meet the goals and objectives outlined in individual performance plan.
- Participating in products testing process.
- Work effectively with other support teams and help Desk team to resolve customer issues regarding fast respond, reliability and availability.
- Perform other/additional duties and projects that may be periodically assigned.
- Provide updates of implementation progress and challenges to the team leader on a regular basis.
Job Requirements
- Application Support (Exp 3-4 Years)
- Windows O.S experience
- Linux knowledge is an advantage for Compliance Solutions support engineer
- SQL Server and Oracle RDBMS knowledge
- SQL knowledge
- Knowledge of IIS orTomCat application servers is an advantage
- Excellent command of English reading and writing
- Graduated from Computer Science / Engineering University
Training
- The selected candidates will be trained internally to install and support each system
Note: Each candidate shall highlight whether he applied for job1 or job2.
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