Senior Digital Delivery Specialist

About the job:

The Senior Digital Delivery Specialist will devise and execute testing scenarios and audits for Mindfield Digital and customer websites, conduct quality assurance audits on products assuring company standards are maintained and product integrity is preserved. Consults with management to resolve quality, production and efficiency problems. Functions as an information source to Mindfield and various company departments when special and critical quality issues occur. Help by validating that the websites and systems meet design specifications and requirements and mentor team members.

Job Responsibilities:

• Operate as part of a larger team comprised of the Digital Delivery Team, Development Team,
   Operations, CRM and CS Teams to ensure the quality of the final product
• Review functional and design specifications to ensure full understanding of individual
   deliverables
• Build a test plan, generate and execute detailed test scenarios mapped to specific requirements,
   data and design functions
• Test applications and websites to ensure a positive user experience and report test results
• Work with development team to debug issues.
• Test the backend and frontend of software products
•  Identify potential quality issues per defined process and escalate potential quality issues
   immediately to responsible party
• Ensure that validated deliverables meet functional and design specifications and requirements
• Ensure correct write-up of defects, software flaws and/or design issues to facilitate fixes, Verify fixes accordingly
• Write user guides for software products, processes, implementation procedures and features
• Fill Content and Content Management on Digital Platforms
• Conduct detailed Audits on Websites (QA, SEO) and report findings and insights in document
   form
• Work and build experience in content delivery systems and be familiar with the content
   management system
• Demonstrate relevant digital expertise and add/edit content on new and existing Digital
   Platforms
• Liaise with internal and external suppliers for the provision of technology services to Business
   Development
• Recommend and make decisions on technology best practices
• Mentor and assist digital delivery coordinators on tasks assigned and any other needed
  clarification
• Advise and offer recommendations, enhancements and insights on digital delivery’s industry’s best  practices
• Coordinate with Client Servicing on delivery of tasks
• Assist in development of special department projects and work in conjunction with the
   manager
• Identify quality assurance process bottlenecks and suggest actions for improvement
• Supervise the QA team, distribute tasks to the team and follow up on deadlines
• Meet clients when needed and provide clients training with the required means (user
  guides / online sessions, etc..)
• Recommend continuous improvement activities for the QA team
• Server maintenance, Hosting Management and  Client support if required
• Perform other duties as assigned by management