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Ticketing Customer Service Agent

Safa International Trave... - Dokki, Giza

Ticketing Customer Service Agent

Safa International Travel - Dokki, GizaPosted 1 month ago
121Applicants for5 open positions
  • 119Viewed
  • 4In Consideration
  • 114Not Selected

Job Details

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Job Description

  • Handle incoming calls, fulfilling requests and requirements while working to company requirements and performance targets
  • Help customers to use, navigate websites and book online
  • Help Customers to amend, cancel their bookings if needed
  • Handle escalations and customers problems
  • Give as many alternatives as possible with bookings availability
  •  Maintain client relationships and solve problems to keep repeat clients happy
  • Counsel clients on their various travel choices and explain the differences between available options
  • Working with Travel-management solutions such Amadeus, Hotel suppliers
  • Deal directly with customers either by telephone, live chat, or email.
  • Respond promptly to customer inquiries.
  • Obtain and evaluate all relevant information to handle travel requests efficiently.
  • Handle and resolve customer complaints.
  •  Direct requests and unresolved issues to the designated resource.

Job Requirements

  • Very Good spoken English.
  • A customer service background is A must.
  • AMADEUS experience is a must.
  • Background ( Hotel reservations, Designing travel Packages ).
  • Call Center Experience is A must.
  • Males only.

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