Job Details
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Job Description
- Receive the shipments details “Shipment description, weight, dimension, pick up……. etc. form sales team to advise them with the suitable booking rate as per the shipments details in coordination with our agent
- Receive, Send the routing order details Bill of lading instruction “shipper, Consignee, notify, Freight terms, ……Etc. to our agent to start handling the shipment process with the shippers.
- Inform our client with the agent details “agent name, agent number” to be shared with the shipper
- Follow up with the agent the arrival of the shipments to the agent warehouse to ensure the timely arrival of the shipments to port of loading before cutoff date
- Receive the documents drafts “Bill of lading, EURO1, CO………Etc. to be revised with our client for any needed modifications to avoid any penalty charges
- Get a sailing Confirmation with the final Bill of lading from our agent to provide detailed sailing information to consignee
- Track goods in transit with our agent to update our client with any modifications in the shipment, arrival date, and to handle any customer complain
- Receive pre-alert form our agent, revise the pre-alert received with the confirmed documents to avoid any record discrepancy
- Send or Follow up with the agent the arrival of the documents to the shipper or via courier for an efficient means of import service
- Insert on the ERP system the shipments operation sales name, ocean freight, ex-work charges to inform the finance department with the shipment charges for the payment handling
- Send email to the agency department to Issue the freight, THC and storage invoices for the handling of the payment process
- Receive, Revise the agent debit note in accordance to the agreed offer to avoid any discrepancy and to issue credit note if needed
- Follow up with the financial department the invoiced operation to ensure cash collection is paid on the due dates and to accelerate the payments process with customers if needed
- Prepare the Shipments Booking and new service reports to be send to top Management on monthly basis
- Follow the payment request procedures whether refund or commission with the accounting department to ensure high level of customer satisfaction
- Follow up on monthly basis the prepaid sales lead with the our agent to increase our sales volume for the prepaid shipments
Job Requirements
- Bachelor's degree.
- 1-3 years of experience as a LCL import Operation Coordinator in the same industry ( Freight Forwarding ).
- Great command of MS Office and Internet Serving .
- Very Good Command of English Language .
