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Job Description
- Greet Students/Guests upon arrival and make them feel welcomed.
- Act as the first point of contact for guest information.
- Administrate check-ins and check-outs.
- Providing front desk services to students/guests.
- Assigning rooms and taking care of administrative duties.
- Coordinate with support service and staff management to request.
- Being a source of information to guests on various matters such as GYM, transportation, lounge, and restaurant advice.
- Process all types of requests to make hospitality more comfortable.
- Respond and take action on guest complaints and problems and make sure to find solutions.
- Accommodate general and unique requests and offer support.
- Update database with all new and additional guest information.
Job Requirements
- Bachelor's degree in Hotels & Tourism, Business Administration, Commerce, or related discipline.
- Experience in a hotel or a related field preferred.
- From 1-3 years of hotel service support or customer service experience.
- Ability to work a flexible schedule, including weekends and holidays.
- Willing to work rotating shifts including night shifts
- Females are preferred for Girls' building
- Excellent English communication skills both written and verbal.
- Excellent computer skills in a Microsoft Windows environment, with high-level skills in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
- Knowledge of proper telephone etiquette.
- Ability to learn safety, emergency, and accident prevention policies and procedures.
- Excellent written and verbal communication.
- Good time management and organizational skills.
- Conflict resolution experience.
- Patience and good listening skills.
