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CRM Executive

Le Garage Gallery - New Cairo, Cairo

CRM Executive

Le Garage Gallery - New Cairo, CairoPosted 30 days ago
20Applicants for2 open positions
  • 16Viewed
  • 3In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • The CRM Executive will be responsible for achieving the organization’s objectives in the area of customer relationship management activities.

Key activities:

CRM executive will do the following:

  • Generate sales:
    • Make sales through listing products in the auction.
    • Make sales through offering Le Garage’s customers products they may like directly without bidding in auctions.
    • Make sales through selling directly to customers who visit Le Garage’s showroom offline.
    • Make sales through different online and offline sales events.
  • Manage communication channels with customers through:
  • Social media different channels
    • Comments.
    • Shares.
    • Mentions.
    • Messages.
    • Telephone calls.
    • Face to face in the company’s premises or at the client’s location.
    • WhatsApp.
    • LiveChat
    • Chatbots.
    • Emails.
  • Solve customers’ complaints.
  • Monitor competitors.
  • Effectively communicate with other team members in different departments within the organization.
  • Negotiation Skills as you will receive the items from the client and enter the data into the system. 

Title:

  • CRM Executive.

Department:

  • CRM Department.

    NOTE; we have a probation period for 3 months it will be 75% of the agreed Salary, then you will get the full salary.

Job Requirements

Qualifications:

  • Skills and experience: Sales skills.
  • Negotiation skills.
  • Communication skills.
  • Active listening skills.
  • Computer skills:
  • Word.
  • Excel
  • PowerPoint.
  • Emails.
  • Base-camp.
  • Social media moderation.
  • Social media advertising.
  • Time management skills.
  • Organizing skills.
  • Problem-solving skills.
  • Education and certificates: Bachelor's degree.
  • Certification in customer experience management, marketing, social media marketing, or customer service (Is preferred).
  • Personal: Age: 25+
  • Gender: any
  • Years of experience: 2 years in customer service and sales fields, preferred in the e-Commerce industry.
  • Location: Preferred near to New Cairo
  • Characteristics:
    • Organized.
    • Credible.
    • Supportive.
    • Honest.
    • Productive.
    • Committed.
    • Active listener.
    • Cooperative.
    • Flexible.
    • Team worker.
    • Innovative.
    • Ambitious.
    • Curious.
    • Humble.

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