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Job Description
- Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition
- Acquire a thorough understanding of key customer needs and requirements
- Expand the relationships with existing customers by continuously proposing solutions that meet their objectives
- Ensure the correct products and services are delivered to customers in a timely manner
- Serve as the link of communication between key customers and internal teams
- Resolve any issues and problems faced by customers and deal with complaints to maintain trust
- Play an integral part in generating new sales that will turn into long-lasting relationships
- Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics
Job Requirements
- Proven experience as key account manager
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent organizational skills
- Ability in problem-solving and negotiation
- A bachelor's degree in Marketing, business administration, or relevant field.
- 1-3 years proven track record in a performance-based role
- Experience in an inside sale, high velocity, transactional sales role.
- Ability to drive deals independently in a fast-paced, dynamic environment.
- Comfortable speaking to and persuading prospective clients on the phone/ Zoom Meetings.
- Team player who possesses excellent interpersonal skills and communication skills
- Attention to detail; excellent organization and time-management skills
- Comfortable in a fast-paced, high-growth startup environment.
- HubSpot or any CRM software Knowledge is preferred.
- Familiarity with email marketing tools (Mailchimp)
- Familiarity with E-commerce platforms. (Alibaba, Amazon for Business)
- Excellent English language is a MUST , French is a huge plus.
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