Job Details
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Job Description
Collars is hiring a "Collections Process Associate " for one of the multinational digital transformation companies.
General Responsibilities / Accountabilities:
- Contacts overdue customers and chases for payment in accordance with rules set by the engagement
- Issues and monitors automatic and manual reminders to customers
- Documents customer interactions into the system
- Maintain a ledger as part of the credit team
- Performs basic reconciliations
- Follows control and compliance regulations
- Maintain accurately and up to date customer details and account records
- Proactively collects overdue accounts and ensures customer payment to terms
- Builds and maintains strong relationships with external customers
Processes used:
- Collect From Tier 3 Customer (Low Risk, Small)
- Retained Collection
- Escalate unpaid amounts
- Perform Dunning
- Create and send a statement
- Process Bankrupt/Insolvent Accounts
- Process Write Off
- Archive Documents
- Retrieve Archived Document
- Destroy Archived Document
Job Requirements
Qualifications (Education/Experience/Certification):
- Preferably Bachelor’s Degree with a Business and Finance background
- Fluent English
