Sales Support Manager

Full Time

Comet Group for Industry -
10th of Ramadan City, CairoPosted 3 years ago

102Applicants for1 open position

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Job Description

Coordinate daily workload within team using CRM software and ERP metrics to ensure that assign tasks are complete expeditiously.
Develop analytical reports/dashboards in ERP to review performance of direct sales and accounts.
Participate fully in cross-functional teams that addressed strategic business issues involving CRM and sales operations.
Provide intensive education to the support team to optimize effectiveness and increase sales rep satisfaction.
Improve sales order checklist and re-evaluate assigned duties; ensure sales order fulfillment and logistics process improvement.
Maintain weekly email contact with district and territory managers across the country to provide update assets protection information.
Develop and implement CRM campaign process that eliminate noise and increase visibility to key market segments and strategic accounts.
Process all orders including invoicing, fulfillment, shipping logistics including BOL, international documentation and tracking for customers.
Maintain Internet correspondence for sales and service
Compiling a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department.
Developing and monitoring performance indicators for sales and staff members, managing sales tracking tools, and compiling reports.
Recording sales trends and liaising with account managers to develop sales strategies.
Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction.
Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems.
Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system.
Handling administrative duties for the company and its executives and management teams.

Job Requirements

Proven work experience as a Sales support specialist or Sales support associate
Hands on experience with ERP and CRM systems
Proficiency with MS Office Suite, particularly MS Excel
In-depth understanding of sales principles and customer service practices
Excellent communication and leadership skills
Analytical and multitasking skills
Able to lead and guide a team
Motivational skills
Bachelor degree in Business Administration or associates degree in relevant field a plus