Customer Relations Agent - Hurghada
Somabay -
Hurghada, Red SeaPosted 2 years ago67Applicants for1 open position
- 27Viewed
- 5In Consideration
- 0Not Selected
Job Details
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Job Description
- Formally responsible for receiving and responding to homeowners’ service requests, complaints, and feedback on ICommunity application to effectively & timely redirect tasks as appropriate & achieve the customers’ satisfaction.
- Handles all related customer relations issues and requests as assigned by the direct manager and in accordance to agreed policies & procedures to ensure timely handling and resolution of the issues and requests.
- Follows implemented handling system and keeps records of tasks and requests for smooth and proper handling.
- Handles communications & liaison between homeowners and other departments within the company and follows up on resolving client’s queries to deliver optimum customer support.
- Liaises concerning dues and responsibilities of homeowners towards the company in a proactive manner as assigned in order to obtain all company rights from Homeowners.
- Maintains relevant client related database, filing system, follow up sheets to ensure fulfilling customers’ requests easily and in a timely manner.
- Participates in implementing loyalty programs and organizing community events & meetings to strengthen customers’ relationship and maintain the best customer care experience.
- Participates in conducting customers’ satisfaction surveys to obtain feedback for the service provided by all departments and collects outcome to be analyzed & reported to the management to benchmark and measure improvement of key performance & retention metrics.
- Performs any other responsibilities assigned by the direct manager.
Job Requirements
- Bachelor’s degree in Business Administration or equivalent.
- GUC graduates are preferred.
- 0 to 2 years’ experience as a CRM Agent.
- Excellent English (Written & Spoken)
- German language is a preferred
- Real Estate or Hospitality background is preferable.
- Excellent in Microsoft Office
- Strong knowledge of administrative tasks such as filing, data entry, reports, analysis, etc.
- Ability to deal with various ranges of clientele.
- Strong knowledge of customer service practices and effective handling.
- High interpersonal skills
- Welcoming & courteous attitude
- Positive attitude
- Respects & deals with different cultures
- Very Presentable
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