Store Manager
floward -
Cairo, EgyptPosted 11 months ago91Applicants for1 open position
- 85Viewed
- 4In Consideration
- 81Not Selected
Job Details
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Job Description
- Detect, anticipate and provide regular feedbacks on customers' needs, markets trends and competitors activities affecting the region/ market.
- Greet customers, offer assistance and serve them in order to ensure their needs and complaints are answered in a timely manner with quality and customer service standards creating customer loyalty and portfolio.
- Ensure a smooth and efficient receiving process of items/shipments as well as monitor all kind of inventory activities such as cycle counts and stock movements including transfers between shops, transfers to/from warehouse, damaged items, devolution, etc.
- Analyze hourly/daily/weekly sales performance, monitor selling items, missing sizes/ items and collection rotation (in coordination with BM and VM) in order to identify replenishment needs, place accurate orders, meet stock performance objectives and maximize sales and sellout
- Prepare staff schedule based on budgeted hours and/ or visitors' track, daily sales targets, events, operational needs (including shipments, stock count, sale, etc.) as well as ensure the effective communication of sales plans and set daily and hourly targets to the Shop/Department team.
- Recruit, train, motivate, and evaluate team members to ensure they have the necessary skill base and required image and that they are optimally enabled to maximize their potential contribution to the company; Conduct daily Japanese meetings to keep the staff informed and engaged.
- Log/update all commercial and operational information as well as various requests on the provided platforms (Helpdesks, Events, Loss Prevention application, etc.) in a timely and accurate manner.
- Manage annual allocated budget by monitoring expenditure up to set limits, optimizing and reducing costs where possible and reporting variances versus budget (validating it with DM/BM first).
- Oversee the shop's image and ensure its compliance with the brand’s standards, verify and follow up on the cleanliness, display and maintenance of the shop including the window, cash and stock room.
Job Requirements
- Bachelor’s Degree or equivalent
- 5 years of experience in a managerial role
- Knowledge of Gifting products
- Good product knowledge and understanding of store operating procedures
- Proficiency in MS Office
- Fluency in English
Competencies
- Cultural Awareness
- Customer Focus
- Driving and Achieving results
- Planning and Organizing
- Self - Development
- Change and Adaptability
- Initiative
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