IT Help Desk Specialist

Monginis Bakery Abu Rawash, Giza

Applicants for
1 open position
In Consideration
Experience Needed:
1 to 3 years
Career Level:
Entry Level
Job Type:
Full Time
1 open position
About the Job
  • Respond to requests for technical assistance in person, via phone, electronically.
  • Diagnose and resolve technical hardware and software issues.
  • Research questions using available information resources.
  • Advise user on appropriate action , follow standard help desk procedures and log all help desk interactions
  • Administer help desk software
  • Redirect problems to appropriate resource
  • Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Prepare activity reports
  • Stay current with system information, changes and updates. - IT warehouse items control - attendance machines admin
Job Requirements
  • 1-3 Years Of experience .
  • Degree in Computer Science or equivalent
  • Leadership skills
  • Understanding of computer systems (SW, HW), Network Equipment, Printers and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Customer-oriented and cool-tempered.
  • Related trainings: A+, CCNA, MCSA
About this Company

➢ Monginis started out in Egypt as a small family business in 1993. The company has grown rapidly since then and now employees over 2000 people.
➢ We are committed to produce high quality and tasty products like cakes, chocolates, oriental sweets, bakery products,... (More)

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