Technical Support Engineer 1

We are looking for technical support engineer for our team with following specifications:

Job responsibility

• You will be responsible for working with different systems, software, and follow standard procedures to escalate unresolved issues to appropriate internal departments.
• Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
• Provide prompt and accurate feedback to customers
• Ensure proper recording and closure of all issue
• Prepare accurate and timely reports
• Provisioning / Configuring New Devices before the actual installation.
• Checking and verifying returned and defective devices if still in good condition
• Support New Installation
• Creation of Accounts and Adding Units/Vehicle Details in the System
• Verifying functionality of the newly added devices
• Updating Implementation Sheets
• Support Maintenance (Check-ups, Removals and Reinstallations)
• Updating Data in System and Maintenance Log Sheets
• Support New Projects
• Support Client Request (A) Daily and Weekly Passenger Report (B) Monthly Passenger Report (Consolidating RFID and Manual Log Sheets) (C) Adding, Updating, and Deleting Passenger Details in System
• Verifying functionality of the devices
• Conduct online and provide onsite training to the clients
• Customer Support-Over call,Email or by whats app
• Scheduling devices checkup appointments with Operations and providing constent Support to the technician for installation, removal and checkup for all Accounts.
• Supporting the field technicians for device installations
• Generating Reports for the clients
• Proactive support to sales team