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Job Description
We are looking for technical support engineer for our team with following specifications:
Job responsibility
- You will be responsible for working with different systems, software, and follow standard procedures to escalate unresolved issues to appropriate internal departments.
- Research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issue
- Prepare accurate and timely reports
- Provisioning / Configuring New Devices before the actual installation.
- Checking and verifying returned and defective devices if still in good condition
- Support New Installation
- Creation of Accounts and Adding Units/Vehicle Details in the System
- Verifying functionality of the newly added devices
- Updating Implementation Sheets
- Support Maintenance (Check-ups, Removals and Reinstallations)
- Updating Data in System and Maintenance Log Sheets
- Support New Projects
- Support Client Request (A) Daily and Weekly Passenger Report (B) Monthly Passenger Report (Consolidating RFID and Manual Log Sheets) (C) Adding, Updating, and Deleting Passenger Details in System
- Verifying functionality of the devices
- Conduct online and provide onsite training to the clients
- Customer Support-Over call,Email or by whats app
- Scheduling devices checkup appointments with Operations and providing constent Support to the technician for installation, removal and checkup for all Accounts.
- Supporting the field technicians for device installations
- Generating Reports for the clients
- Proactive support to sales team
Job Requirements
- Excellent interpersonal relationship skills
- Planning, organizing and ability to balance multiple client demands
- Team player with evidence of building cross business support
- Market awareness and understanding of the challenges of clients
- Complex problem-solving skills and a methodical mind
- Critical thinking
- Strong interest in technology Qualifications and Experience:-
- Strong English communication skills; reading, writing and speaking
- Valid Bachelors degree in Electronics and Communications
- Arabic communication skills is MUST
- Applied knowledge MS Office, Excel Knowledge
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