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Job Description
- Receiving inbound calls for customer's inquiries
- Understand and respond to customer needs and issues over the phone.
- Assist, advise and provide solutions to customers
- Maintaining a professional attitude
- Comply with the work standards and processes
- Meeting set monthly KPIs.
- Work individually and as a part of a team.
- Accountability for pending cases until resolved.
- Creating CRM complaints and report any problematic issue.
- Share knowledge with colleagues and follow up with the concerned departments to close pending issues.
- Ensure a high level of customer's satisfaction
Job Requirements
- Very good command of the English language.
- Experience in the #call_center/customer service at least 6 months.
- Previous experience in Medical insurance industry is a Plus
- Punctual, people-oriented and problem-solving skills
- Discipline & strict compliance with policies & procedures.
- Ability to learn, seek knowledge, and self-development.
- Strong verbal communication skills.
- Demonstrates a positive, enthusiastic, friendly attitude.
- Ability to work on 24 hours shift basis (flexibility for #overnight shifts for #males is required)
- Proficiency in using MS Office application.
