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Job Description
Job Responsibilities
- Install and configure computer hardware operating systems and applications
- Responsible for quality and service to internal client (of organization), ensuring client obtains maximum value from available technology
- Monitor and maintain the computer systems and networks of the organization.
- Follows-up with maintenance agencies for hardware repairs.
- Prepares reports as & whenever needed.
- Provides internal training to staff on tools & soft-wares used by organization.
- Install and configure computer systems, diagnose hardware and software faults and solve technical and applications problems, either over the phone or in person.
- Work within the first or second-line support. The work is as much about understanding how information systems are used as applying technical knowledge related to computer hardware or software.
- Taking staff through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.
- Replacing parts as required.
- Following diagrams and written instructions to repair a fault or set up a system.
- Supporting the roll-out of new applications.
- Setting up new users' accounts and profiles and dealing with password issues in the organization LAN and Domain.
- Prioritizing and managing several open cases at a given time
- Rapidly establishing a good working relationship with customers and other professionals, such as software developers.
- Testing and evaluating modern technology.
Job Requirements
- Bachelor’s degree of computer science / Information System, or equivalent.
- Good experience in similar IT support functions of minimum 3-5 years.
- Preferably, accredited in Company service certification program.
- English language: good command (Speaking, listening, reading and writing).
- Project management experience in overseeing or contributing in difficult, multi-discipline projects.
- Strong communications & follow up skills, including ability to train & present. Has high response to rising issues and analytical mind.
- Strong time management & commitment to deadlines. Hard worker, team player.
- Retail industry experience is preferred. Proficient in PC applications.
