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Job Description
- Answering phones from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Processing forms, orders, and applications requested by the customers.
- Identifying, escalating priority issues and reporting to the high-level management.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
Job Requirements
- Bachelor degree
- Experience 1:3 years as a call center or customer service agent
- Experience in dealing with the public.
- Excellent communication skills.
- Ability to work with others in a close manner.
- Good computer skills.
- Good multi-tasking skills.
- Giza resident is highly preferable
