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Job Description
- Provide coverage and support for Network operations and Information Technology Department as directed by supervisor. Provide technical support for the District web presence. Monitor and maintain District servers.
- Analyze log files and investigate and correct or record errors that are discovered. Monitor district server and data backup processes.
- Configure network devices as directed.
- Work with systems for endpoint device management. Includes software distribution, updates, patching virus protection, and imaging.
- Assist with network account creation and troubleshooting.
- Develop and maintain scripts and programs that automate repetitive tasks and data transfer in the Network Operations Center.
- Clearly document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes.
- Provide management and administrative support of digital communication systems; including training and orientation for staff and administrations. This may include service to partner organizations.
- Ensure that helpdesk tickets are closed or escalated promptly.
- Ensure regularly scheduled technical tasks are accomplished on time.
- Monitor industry trends, technologies, and standards.
- Research, recommend and apply new technologies as they emerge.
- May be required to travel between district buildings.
- May be required to attend off-site training and industry conferences
Job Requirements
- BSc/BA in IT, Computer Science, or Related Field.
- Experience from 5 to 10 Years Maximum.
- Provide Technical Support for Hardware and Software Issues
- Good Knowledge of MCSA, CCNA Self-Study.
- Ability to diagnose and Resolve Technical Issues
- Excellent Communication Skills
- Very good command in English
