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Job Description
- Helping Majorel to safeguard our revenue and retain our customers by building long-term relationships with key client
- Addressing customer concerns and complaints with internal stakeholders and find the right direction to solve all issues with our client
- Creating sales plans to generate revenue expansions (organic growth) and act as key contributor to commercial side of Company
- Having close monitoring on accounts profitability and cost allocation on monthly basis and act as business owners for assigned accounts, managing the day-to-day activities and P&L of these accounts
- Responsible for contracts renewal negotiations and work towards establishing a positive client experience through delivery excellence
- Responsible for collection and invoicing process aligned with finance department
- Works with project management team and Operations delivery teams to maximize optimizing smooth accounts launching process (for new accounts)
- Conduct client’s regular meetings (Monthly and quarterly) and present accounts overview achievements and future action plans on quarter business review meetings
Job Requirements
- Minimum experience of 10 years in Client Relations management (For senior manager) and 5 years for manager position preferably in contact center industry
- Excellent Proficient in MS Office
- A customer-oriented attitude
- Excellent communication and negotiation skills
- Problem-solving aptitude
- Ability to work well with a team (managing a team for senior manager and manager positions)
- Fluent English proficiency
- Presentation skills
- Excellent Knowledge in reading and analyzing financial reporting (P&L)
