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Field Service Engineer

Infinity Medical Supplies
Dubai, United Arab Emirates
Posted 1 year ago
105Applicants for2 open positions
  • 11Viewed
  • 0In Consideration
  • 0Not Selected
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Job Details

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Job Description

Responsible for the installation and service of Medical Imaging Equipment (Dermatology, laser machines) such as Candela, Cynosure and Deka which include electrical, mechanical and software components. 

perform electrical safety, functional testing, physical inspection, and scheduled parts replacement for the appropriate preventive maintenance on medical equipment in accordance to the OEM’s (original equipment manufacturers) recommendations and/or department policy

Complete all remedial service actions, standard system checks, and required hardware and software upgrades in accordance with approved policies and procedures. 

Provide pre- and post-sales support by maintaining close working relationships with sales and customers to ensure expectations are met and equipment installations are handled as planned. 

Manage inventory, keep accurate records, and return unused and failed parts promptly. 

Promote service contract offerings and assist the local Service Sales Specialist in selling service agreements to customers within your assigned territory. 

Manage the assigned territory in an organized fashion. 

Perform preventive maintenances on time, provide expeditious on-site response and minimize equipment downtime. 

Respond to customer inquiries in written form (with managerial approval), in person, or via telephone as needed. 

Escalate customer issues and unresolved product problems to service management in a comprehensive and timely manner. 

Testing and maintaining clinical equipment 

Investigating safety-related incidents

Job Requirements

  1. B.Sc. Certificate in Biomedical Engineering from a recognized university.
  2. 5-10 years of experience in in a field service position working with customers to resolve problems related to Dermatology Laser Equipment (Candela,Cynosure and Deka).
  3. Ability to resolve problems, think analytically and communicate professionally in high pressure, time sensitive, customer environments.
  4. Must be a self-starter, able to travel and work independently with minimal supervision. 
  5. Must be capable of multi-tasking, setting priorities and scheduling work activities. 
  6. Professional appearance and providing a positive company image to the public
  7. Goal and target oriented.
  8. Exceptional team-working, strong Interpersonal and communication skills.
  9. Excellent communications skills, both written and verbal are required Education.
  10. Driving License from Home country is Mandatory. 

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