System Center Support Engineer (SCCM)

Alnafitha -
Nasr City, CairoPosted 2 years ago

26Applicants for1 open position

Job Details

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Design, implement and maintain Enterprise Mobile Device Management (MDM) and Mobile Application Management (MAM) infrastructure systems
Mobile device administration
Manage large-scale device deployments
Create/configure customized policies.
Develop and execute activity, performance, and compliance reports
Resolve escalations from the End-User support team and manage vendor support cases, as well as, take ownership of product issues
Train end users and support teams on device technology
Consult with business unit systems groups on their mobile strategy and contributing to creating solutions for their mobile needs
Hybrid authentication (user authentication to be done on-premise through Azure AD Connect, no synchronization between on-prim AD and Azure AD)
Hosting of in-house developed applications, SAP applications and Exchange

Minimum of 1-3 years’ experience with Microsoft Server operating systems &
Experience in technical support role supporting MDM
Experience with design and implementation of Enterprise Mobile Device Management infrastructure
Experience performing cloud-based MDM HA installations
Working knowledge of Microsoft Exchange email Sentry setup & management with MDM
Experience working with security teams to plan and implement security/device management policies
Expertise with troubleshooting MDM related issues
Strong understanding of mobile device operating systems (iOS, Android and Windows primarily)
Best practices for supporting a large-scale enterprise mobile device program with 10k plus devices
Ability to quickly interpret MDM vendor updates for applicability to existing environment including urgent upgrades and patches