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Job Description
- Responsible for managing overall IT day to day operations to improve infrastructure costs, performance, and end-user satisfaction
- Provide leadership in planning and managing computer operations and production support, systems and database administration, and network operations
- Ensure system performance and SLAs are met
- Managing IT services that include but are not limited to: ( Network active and passive, WIFI, servers, Firewall and infrastructure security, surveillance system, Storage, Internet, data center, Cloud service include hosting, online backup, O365, etc…,
- Manage IT resource requirements to ensure an appropriate balance between tactical and strategic demands
- Implement IT continuous improvement programs
- Lead IT asset management team to ensure assets full lifetime cycle value is achieved
- Manage strategic relationships with key IT product and service providers
- Provide in-depth technical expertise for both tactical and operational initiatives
- A provision in close cooperation with third-party service provider an IT infrastructure that is suitable for the group to access and use their business applications
- Assess the relative impact of IT industry trends on current and future enterprise infrastructure needs and projects.
- Interface with business unit managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.
- Analyze and predict trends and develop long-range plans designed to maintain cost-effectiveness.
- Participate in IT strategy planning activities.
- Responsible for designing and troubleshooting the network of IT services to meet the functional objectives of the business.
- Develop the reporting for vendor performance in areas that include quality, capacity, systems, and responsiveness.
- Ensure the infrastructure team is mitigating, monitoring, and managing infrastructure-related risks.
- Work closely with project team members line managers for time allocation and prioritization.
- Manages a dynamic team of individuals, constantly searching for creative ways to elevate the capabilities of technology systems to meet business needs.
- Participate in the budget process.
Job Requirements
- At least 5 years of IT experience including managing teams responsible for architecture design and deployment, systems lifecycle management, and infrastructure planning and operations.
- Experience in areas such as network design and administration, data center operations, database administration, and systems programming and administration
- Strong management and people development skills
- Understanding of ITIL practices
- Ability to think logically and demonstrate strong analytical and problem-solving skills
- Ability to manage internal and external projects from inception to completion
- Expertise in setting and managing customer expectations
- Skill in conceptualizing creative solutions as well as documenting them and presenting them to senior management
- Strong knowledge and understanding of business needs with the ability to establish and maintain a high level of customer trust and confidence
- Experience implementing packages and working with vendors
- Excellent oral and written English and same for communication skills
