Call Center Agent
Arabiat -
Nasr City, CairoPosted 11 months ago222Applicants for2 open positions
- 44Viewed
- 20In Consideration
- 22Not Selected
Job Details
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Job Description
- Manage large amounts of inbound and outbound calls in timley manner.
- Follow communication “Scripts" when handling different topics.
- Identify customer's needs, clarify information, research every issue and provide solutions.
- Seize opportunities to upsell products.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comperhensible way
- Meet personal/team qualitative and quantitative targets
Job Requirements
- Bachelor’s degree or equivalent experience in a call center setting or the automotive industry
- Minimum 1 year of experience in Call Center
- communication Skills, and customer service
- Knowledge and understanding of call center processes and procedures
- Familiar with CRM systems
- Ability to multitasks.
