Front Office Manager in a Dental Clinic

• Greet patients
• Register new patients and assist patients to complete all necessary forms and documentation
• Verify and update patient information into the data system
• Inform patients of dental office procedures and policy
• Move patients through appointments as scheduled
• Answer, manage incoming calls and respond to request for information
• Schedule patient appointments
• Confirm upcoming appointments and recalls according to office protocol
• Fill in cancellations and no-shows
• Dispatch lab work appropriately
• Inform patients of financial treatment plan options
• Collect and receipt payments from patients at the time of treatment
• Prepare and mail billing statements
• Maintain a professional reception area
• Safeguard patient privacy and confidentiality
• General administration tasks, such as photocopying, scanning, faxing, printing and sorting/filing/sending form

Public relationship tasks

• Direct communication with VIP's
• Organizing meetings and managing databases
• Organizing company events or conferences
• Dealing with correspondence, complaints, and queries
• Liaising with staff, suppliers and clients
• Implementing and maintaining procedures/office administrative systems
• Delegating tasks to other team members & follow-up